Carlson Rezidor Hotel Group

INBOUND CUSTOMER SERVICE REPRESENTATIVE

COMPANY OVERVIEW

Carlson is a family-owned hospitality and travel company operating some of the world’s most recognizable brands including Quorvus Collection, Radisson Blu®, Radisson®, Radisson Red, Park Plaza®, Park Inn® by Radisson, Country Inns & Suites By CarlsonSM and Carlson Wagonlit Travel. With more than 1,340 hotels and the world’s premier business travel management company, Carlson is a global leader in the hospitality and travel industries. With more than 1,300 hotels, 900 restaurants, and the world’s premier business travel management company, Carlson is a global leader in the hospitality and travel industries.

POSITION RESPONSIBILITIES:

 

  • Convert inbound calls from the hotel’s toll free numbers into reservations
  • Provide exceptional customer service
  • Enroll guest in Carlson Rezidor Hotel Group’s loyalty program, Club Carlson
  • Makes guests aware of exciting hotel promotions and packages
  • Utilize sales skills for up-selling/cross selling opportunities
  • Ask qualifying questions to determine guests’ needs during hotel stays

 

POSITION REQUIREMENTS:

  • Able to meet or exceed goals after completion of three week paid training class
  • Excellent communication, listening and reading comprehension skills
  • Able to maintain a high energy level in a repetitive environment
  • Aptitude for selling, able to be persuasive
  • Experience with keyboarding, data entry or other computer experience (20wpm)
  • 6 months previous experience working with customers, preferably in a phone environment

Schedule will include weekend shifts with a shift differential of .75/hour (6a-6p), $1.50/hour (6p-2a). Based on business need, those shifts will include 1 day or 2 days of the weekend.

CARLSON BENEFITS INCLUDE:

  • Medical, Dental and Vision Insurance Plans
  • Flexible Spending Plan and Dependent Care Spending Account
  • Tuition Reimbursement
  • Short and Long Term Disability
  • Domestic Partner Coverage
  • Life Insurance/AD&D
  • Legal Solutions Plan
  • Auto and Home Insurance Discount
  • EAP – Employee Assistance Program
  • 401k Plan
  • Paid Vacation (For those that work 20+ hours)
  • Holiday Pay (For those that work 20+ hours)

 

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information or other protected class.  Our locations are drug-free and pre-employment drug tests are required.  Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.

 

 

 

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